Error: Please enable cookies to log in to MyChart.

MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
If some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can my spouse and I share one MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What do I need to use MyChart?
My activation code does not work, what should I do?

What is MyChart?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request medical appointments.
  • View your health summary from the MyChart electronic health record.
  • View test results.
  • Request prescription renewals.
  • Access trusted health information resources.
  • Communicate electronically and securely with your medical care team.
Return to Top

Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

Return to Top

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call our MyChart Patient Support Line at 1-844-552-4278

Return to Top

Who do I contact if I have further questions?

You can call our MyChart Patient Support Line at 1-844-552-4278

Return to Top

When can I see my test results in MyChart?

As partners in care, you and your provider receive this information at the same time, so it’s possible that you may see these results before your provider has reviewed them.

Return to Top

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

Return to Top

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Return to Top

Can I view a family member's health record in MyChart?

Yes, you can. Proxy access allows you to access a family member's MyChart. If you receive proxy access, you can view health information for your children, spouse or parents. Parents will have full access to their child's MyChart account until the child's 12th birthday. From age 12 through age 17, parents will have limited access to their child's MyChart account.

Return to Top

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each adult must establish their own MyChart account.

Return to Top

I forgot my password. What should I do?

You may contact our MyChart Patient Support Line at 1-844-552-4278 to request a new, secure password. You may also click the "Forgot password" link on the sign-in page to reset your password online.

Return to Top

Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the left menu, go to the Preferences section and select the appropriate option.

Return to Top

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 256-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

Return to Top

What do I need to use MyChart?

You need access to a computer connected to the Internet and an up-to-date browser.

Return to Top

My activation code does not work, what should I do?

For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. If you still have problems, call the MyChart Patient Support Line at 1-844-552-4278

Return to Top